It is the responsibility of the recipient to check and inspect the products before signing for them on delivery. Any damages must be checked and signed for as "damaged" at the time of delivery. Once deliveries have been signed for in the usual way (as accepted), it will not be possible to make any claims for damages.
About Damaged Packaging:
It is our policy that packaging is for the protection of the toys or figurines inside (including cartoon box with Japanese wording printed on it (Photo below) ). Therefore, for all of our products, we do not replace packaging. Your understanding is greatly appreciated.
Cartoon Box Example:
*In addition, if the carton or package is found damaged or collapsed but the product inside remains intact, please note that we will not offer a replacement of the product and package.
No international shipping service for glue, paints, primers, thinners and lacquer varnishes, as these items are classed as dangerous goods.
For delivery within Hong Kong, Chico Hobby impose a minimum order quantity of 6 jars. This is simply due to shipping restriction. Frankly speaking, we need to pack your goods inside the parcel (box), not a bubbled envelope.